qk22's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how qk22 collects, uses, and stores your information.
Introduction and Scope
qk22 places the highest importance on the privacy of online gaming users in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect from users of our platform ("you" or "user"), why we collect it, how we use it, and what measures we take to protect your information. By accessing our website https://qk22.cam or creating an account, you consent to the terms of this Policy. This Policy forms part of our Terms and Conditions and must be read together with them.
We always strive to comply with applicable data protection laws and regulations. Any changes to this Policy will be published on our website, and registered users will be notified by email for significant changes. Continued use of our services after any changes will be taken as your acceptance of the updated Policy.
What Information We Collect
We collect only the information necessary to provide our services. Information comes from two sources: what you provide directly and what our system collects automatically.
Personally Identifiable Information
Information you provide during account registration and verification:
- Full name and date of birth
- Email address
- National ID card or passport number (for KYC verification)
- Current address
- Payment account details (bKash, Nagad, Rocket, Upay number or bank account details)
Automatically Collected Information
Information collected technically while you use our platform:
- IP address and device identifiers
- Browser type and operating system
- Login date, time, and account activity logs
- Game play history and transaction records
- Cookies and session data (details below)
Purpose of Information Use
qk22 uses collected information only for specific, limited, and lawful purposes. We never sell your personal information to third parties.
Account Management
Information is used to create, verify, and keep your account secure. This is the core foundation of our service.
Financial Transaction Processing
Payment information is used to safely complete deposits, withdrawals, and bonus distributions.
Customer Support
Information is used to resolve your complaints and questions. Our 24/7 support team is always ready.
Fraud Prevention
Behavior is monitored to prevent account fraud, money laundering, and unauthorized access.
Age Verification
Our platform is for users aged 21 and above only. KYC information is used to confirm age.
Service Improvement
Usage patterns are analyzed to continuously improve our gaming experience, speed, and security.
Information Disclosure and Sharing
qk22 never sells or rents your personal information. However, we may share information with third parties in the following limited circumstances.
3.1 Authorized Service Providers
We work with trusted third-party service providers who handle specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), KYC verification, cybersecurity services, and technology infrastructure. These partners are required to follow strict confidentiality agreements and may not use the information received for any other purpose.
3.2 Game Software Providers
Our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt collect gameplay data in accordance with their own fair play policies. We recommend reading their individual privacy policies.
3.3 Legal Obligations
Information may be provided to authorities based on court orders, government directives, or legal requirements. In such cases, we will provide only the minimum information legally required.
3.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such situations we will notify users in advance, and the new owner will be bound to comply with the terms of this Policy.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used to operate our platform properly. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for managing your session, maintaining login status, and verifying security tokens. The platform cannot function properly without them and there is no option to disable them.
Analytical Cookies
Anonymous statistics are collected to understand how our platform is used. This information is completely anonymous and is not used to identify any individual separately. You can disable these through your browser settings if you wish.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personal preferences. They make your experience more convenient.
Cookie Controls
You can delete cookies or stop accepting new cookies from your browser settings at any time. Please note, however, that disabling essential cookies may cause some services to not work properly.
Data Security Measures
qk22 uses industry-standard technology and practices to protect your information. We believe building a secure platform is our primary responsibility.
5.1 Technical Security
- All data transmissions are protected by SSL/TLS encryption.
- Sensitive information is stored in the database with AES-256 encryption.
- Payment card data is processed following PCI-DSS standards.
- Two-factor authentication is available.
- Regular security audits and penetration testing are conducted.
5.2 Organizational Security
- Only authorized staff may access personal information.
- All staff are bound by confidentiality agreements and receive regular training.
- In the event of a data breach, we will notify affected users within 72 hours.
- Internal data protection policies are regularly reviewed and updated.
Data Retention Period
We retain your information only for as long as necessary. The retention policy is as follows:
Active Accounts
All profile and transaction information is retained for as long as your account remains active. Information for inactive accounts is kept for five years from the date of last activity.
Closed Accounts
Even after an account is closed, financial transaction and KYC records are retained for a specified period in compliance with legal obligations. After that period, the information is securely deleted.
Log Data
Server logs, IP addresses, and access records are generally kept for up to 90 days. Logs related to matters under investigation may however be retained for a longer period.
Marketing Consent
If you unsubscribe from promotional communications, your preference is retained indefinitely as a record to avoid unwanted contact in the future.
Your Rights
As a user of qk22, you have several important rights over your own information. Contact our support team to exercise these rights.
7.1 Right of Access
You may request a copy of all information we hold about you at any time. We will endeavor to respond within 30 days of receiving the request.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly through account settings; for other cases, please notify our support team.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. Please note, however, that some information may need to be retained due to legal obligations, ongoing disputes, or other legitimate reasons.
7.4 Right to Object
You may object at any time to receiving direct marketing messages and we will stop immediately. Objections to processing for other purposes will be assessed on a case-by-case basis.
7.5 Data Portability
You may request your information held by us in a common, machine-readable format (such as CSV or JSON). This gives you the convenience of keeping your own data.
Protection of Minors
qk22 strictly provides services only to users aged 21 and above. We do not knowingly collect personal information from any minor.
Age Verification and Protective Measures
- Date of birth is verified at registration and age is confirmed through the KYC process.
- If any minor's account is discovered, it will be immediately closed and the associated information will be deleted.
- If you become aware of a minor's account, please notify us at [email protected].
- To learn more about responsible gaming, visit our Responsible Gaming page.
International Transfer of Information
Our servers and some service providers may be located outside Bangladesh. As a result, your information may be processed across international borders.
Safeguards for International Transfers
Whenever information is transferred internationally, we ensure that equivalent protection measures are in place at the destination. Standard contractual clauses remain in effect with all our international data processing partners and regular security assessments are conducted. We are committed to ensuring the protection of your information at every stage, regardless of where it is processed.
Changes to the Policy
This Privacy Policy may be updated from time to time to align with changes to our services, legal requirements, or business needs.
Notice of Changes
For significant changes, we will post a notice on the main page of the website and send advance notice to registered users by email. Minor changes will only be reflected on this page and the "Last Updated" date will be changed.
Your Consent
Continuing to use our platform after an updated policy is published will be considered as your acceptance of the terms of the new policy. We recommend visiting this page regularly so that you stay informed about the latest policy.
Contact Us
Contact us for any questions, concerns, or requests regarding this privacy policy or your personal information. We are ready to respond 24/7.
Contact Information
Our team is always ready to help with any privacy-related matters.
Related Pages: Terms & Conditions | Responsible Gaming | FAQ | About Us